Short-Term Rental Cleaning Checklist

1. Tenant create work order from rental management app. (If the description is not clear, call tenant and ask them to clarify or send pictures or videos)
2. Create a folder under /managed rental/address/unit/tenant name/Maintenance/ with naming convention: date - issue (e.g. 3/4/2021 - Window Sliding Off Track). If there is any photos / videos, save the photos to this folder
3. Send an email to tenants about the received work order, using this template
4. Contact appropriate contractor according to the request.
   1. Describe the issue(s) to the contractor (from this list, ask if they are able to fix them
   2. Give the contractor tenant information so that contractor can schedule a time with the tenant
   3. Ask the contractor to give us a call/text back for the schedule. If no response, call contractor for follow up d. Ask the contractor to make sure to take pictures of before and after the fix
5. Once the maintenance date time is scheduled
   1. change status of the case to "Scheduled"
   2. Send tenant for the schedule of the maintenance, using template
   3. Send contractor the schedule of the maintenance, using template
6. Once maintenance work order finished / At the end of maintenance day
   1. Contact contractor for after fix photo
   2. Follow up with the tenant within 2 business day, using template

Window -- Sliding Off Track: General Home Maintenance / Window Company

Cabinet -- Door Off: General Home Maintenance